Key Points at a Glance

• Heidi Mount, Virtual Consultative Coach, in conversation with Naren Arulrajah
• Worked in Oregon and California (at the same time) as a dental assistant and office manager, while consulting other dental offices
• Success Stories
• Taking a better look at schedules
• Start with the money
• Changing mindset issues
• Your mouth tells a lot about what’s going on inside your body
• You need to explain the benefits of what the patient is going to get, instead of focusing on the cost
• Hiring the right team members
• Build your practice around your life, not the other way around
• Consistency is key to keep moving forward