Key Points at a Glance

• Ms. Laura Hatch, Founder of Front Office Rocks,in conversation with Naren Arulrajah
• Started out as office manager at husband’s dental practice in Boston, later moved to San Diego, Ca
• Started Front Office Rocks as a training resource for dental teams
• Bad phone calls
• Don’t be insurance driven, put the patient first
• Converting an insurance question into an appointment
• Continual reinforcement and training for the front office
• A great call
• What’s behind the ‘why’ of what you’re doing
• The purpose of your team members
• Hiring the right team members
• Challenges within the office