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Episode #54: Making Customer Service the best it can be in your Dental Practice | David Moffet
September 28, 2017
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Key Points at a Glance
Dr. David Moffet, Founder of The Ultimate Patient Experience, in conversation with Naren Arulrajah
Started dental school straight out of high school
Worked several jobs learning about business and management
Bought his own office in 1987
Sold business and managed it for 7 years
Started coaching after retirement and insistence of 2 friends
We need customers in dentistry, to be successful is to have lots of satisfied customers
You need to have a structure in your office for customer service
If there is one weakness on the team, that’s where you are going to lose patients
Everything you say to your patients should be the ‘best it could be’ and praise them, especially when they are early
The #1 reason patients leave, is due to apathy or perceived apathy
Get personable with your patients, get to know them, engage them, be interested
FORD- family, occupation, recreation, dreams & desires
To be interesting, you have to be interested
Visit:
theultimatepatientexperience.com
Email:
david@theupe.com
FaceBook:
www.facebook.com/drdavidmoffet
LinkedIn:
www.linkedin.com/in/davidmoffet/
Upcoming Events:
theultimatepatientexperience.com/events/
Call : 919-865-0700
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