Key Points at a Glance

• Mr. Kevin Henry, dental assistant coach and former dental journalist, in conversation with Naren Arulrajah
• Started in sports public relations, then into dental journalism with dental economics to working with dental assistants
• Dental assistants are the right hand, have more faith and appreciation in them
• The entire team in the practice needs to be on the same page, consistent
• The assistant plays a key role in the patients experience
• Even the smallest note of appreciation, goes a long way
• Dental assistants are the heartbeat of the practice
• What your dental assistant can and can’t legally do per state: www.danb.org
• Don’t let a bad day reflect your body language, the patients will know