Key Points at a Glance

• Diana Thompson, Founder of Dental Performance Institute, in conversation with Naren Arulrajah
• Started working in a dental practice after high school
• In the dental field for 32 years
• In a dental practice, it’s all about performance
• You can never stop learning
• What is ‘Operational Equity’
• Analyzing the operational module of a practice
• Evaluating patient experience and improving it
• Having the right person with the right mindset in the right position
• The follow up program needs to be structured to where things are done in a timely manner
• The dentist should work with the treatment coordinator to get the patients back to overall health
• Money left ‘on the table’
• The ‘metrics plan’ to stay on track