Key Points at a Glance

• Ms. Linda Miles, Dental Consultant, in conversation with Naren Arulrajah
• Started in dentistry at the age of 17 working for a dentist
• In dentistry field for 55 years
• Started and sold two businesses
• Communication- How you communicate with patients is important
• 4 ingredients to success: communication, organization, motivation and the art of appreciation
• Dentists need to educate team members and have communicative relationships
• Finding and creating the right people for your practice. Hire them, train them, trust them, praise them.
• How to confront and speak to ‘problematic’ team members
• Ms. Linda Miles, what she’s up to now; current projects