Key Points at a Glance

• Dr. Ben Kacos, Dentist/Coach, in conversation with Naren Arulrajah
• Culture within your practice
• Starting your day positive
• Core Values and Mission Statement
• Coping with the blessing and curse of perfectionism
• Happiness and fulfillment
• The morning huddle/Checklist
• Team Growth
• Building a team with the same values
• Set the tone by calling the new patient the night before
• Get personable with your patients
• Appreciating your patients
• Dealing with negativity & rebuilding
• Sharing books: The Energy Bus by Jon Gordon & The Miracle Morning by Hal Elrod
• Stopping the negative mindset
• Learning from and preventing stressful situations