Key Points at a Glance

• Dr. John Palmer of Palmer Distinctive Dentistry in conversation with Naren Arulrajah
• Started in 1983 with routine restorative dentistry
• Shifted from cosmetic practice to holistic practice
• Mercury-safe dentistry
• Grown 116% in 10 years, and grown every year for the last 15 years
• Dental practice is not about dentists, it is about patients
• Culture of hospitality at the practice – treating patients as guests
• Consultants can help grow a dental practice
• To create constant growth, have a team to provide solutions
• Explain your vision, plan and long-term goals to all team members
• Don’t dwell on the negatives, stay focused on the positives