Key Points at a Glance

• Dr. David Moffet, Founder of The Ultimate Patient Experience, in conversation with Naren Arulrajah
• Started dental school straight out of high school
• Worked several jobs learning about business and management
• Bought his own office in 1987
• Sold business and managed it for 7 years
• Started coaching after retirement and insistence of 2 friends
• We need customers in dentistry, to be successful is to have lots of satisfied customers
• You need to have a structure in your office for customer service
• If there is one weakness on the team, that’s where you are going to lose patients
• Everything you say to your patients should be the ‘best it could be’ and praise them, especially when they are early
• The #1 reason patients leave, is due to apathy or perceived apathy
• Get personable with your patients, get to know them, engage them, be interested
• FORD- family, occupation, recreation, dreams & desires
• To be interesting, you have to be interested

Visit: theultimatepatientexperience.com
Email: david@theupe.com
FaceBook: www.facebook.com/drdavidmoffet
LinkedIn: www.linkedin.com/in/davidmoffet/
Upcoming Events:theultimatepatientexperience.com/events/
Call : 919-865-0700